You can request a payout from your Wallet to your bank account via your Rewire Account.
However, if you no longer have access to your Rewire Account and there is still a balance in your Wallet, you can redeem it for cash from Intersolve through a refund request, in accordance with the user terms and conditions.
No fees apply for redeeming the balance from your Rewire Wallet for cash.
How do I submit a refund request to Intersolve?
Please email the following information to operations@intersolve.nl:
First and last name
IBAN
BIC
Email
Phone number
Address
Country
Also include the subject line: “Refund Request Rewire Wallet”, and mention the email address (strictly no password) that you used to log in to your Rewire Account. Attach a copy of a bank statement or a screenshot from your online banking environment showing the relevant account (you may blur out the amounts).
In some cases, we may ask for additional information for identification and verification purposes.