Intersolve is responsible for managing the balances on the Het Duurzame Cadeau Cadeaukaart. For this purpose, we hold an Electronic Money Institution (EMI) license from De Nederlandsche Bank. This license guarantees that 100% of the full balance on the Het Duurzame Cadeau Cadeaukaart is secured.
Intersolve and consumer
Intersolve is a partner of Het Duurzame Cadeau Cadeaukaart with regard to the issuance of Het Duurzame Cadeau Cadeaukaart and manages the balances of all Het Duurzame Cadeau Cadeaukaart. Our logo is displayed on the Het Duurzame Cadeau Cadeaukaart as users must always have the option to have their balance refunded.
Using the Het Duurzame Cadeau Cadeaukaart
For questions about using your Het Duurzame Cadeau Cadeaukaart and checking your balance, please visit the Het Duurzame Cadeau website.
Terms and Conditions
Terms and conditions apply to users of products managed by Intersolve. The terms and conditions applicable holders of the Het Duurzame Cadeau Cadeaukaart can be downloaded here.
You can check the balance on your Het Duurzame Cadeau Cadeaukaart on the Het Duurzame Cadeau Cadeaukaart website.
Het Duurzame Cadeau Cadeaukaart is valid for three years.
The gift card can be renewed for an administrative fee up to one (1) year after the expiry date. The procedure for this is outlined on the website. The gift card can be renewed until the credit has been used up, subject to payment of the administrative fee. For a gift card with a credit of €20 or less, the administrative fee is €3.50. For the renewal of a gift card with a balance higher than €20, the administration fee is €5.
If renewal is possible, a new digital gift card will be issued. This digital gift card takes the form of a ‘new code’. The original gift card is then no longer valid. The amount corresponding to the new digital gift card is the remaining balance that was on the original gift card as the ‘last known balance’. The new digital gift card has the same validity period as the old gift card. All fees must be paid separately and cannot be deducted from the remaining balance on the gift card.
If you have a Het Duurzame Cadeau Cadeaukaart that you do not wish to spend at aparticipating redemption location, you can redeem it via Intersolve, in accordance with the consumer terms and conditions.
Refunds for gift cards are possible within the validity period and subject to payment of an administration fee. The fee for processing refunds is €10 per gift card.
Requests for a refund can be made directly to the programme manager by telephone or via the contact form.
For all refund requests, the card must be sent by registered post to the programme manager, at the cardholder’s expense, stating the following details:
Refund requests addressed to Intersolve Payments will be forwarded to Wonderbox as agreed. Should Wonderbox, for any reason, be unable to process these requests (in a timely manner), the obligation to comply with a refund request remains with Intersolve Payments, which will then be required to process the request.
Request a gift card balance payout
You can use this form to request a payout of your gift card credit.
To manage your balance on the Het Duurzame Cadeau Cadeaukaart, Intersolve charges a fee of €2.50 per quarter once the 3-year validity period has expired. This management fee is deducted from your balance on the Het Duurzame Cadeau Cadeaukaart on a quarterly basis, in arrears.
You can check the balance on your Het Duurzame Cadeau Cadeaukaart on the Het Duurzame Cadeau Cadeaukaart website.
Het Duurzame Cadeau Cadeaukaart is valid for three years.
The gift card can be renewed for an administrative fee up to one (1) year after the expiry date. The procedure for this is outlined on the website. The gift card can be renewed until the credit has been used up, subject to payment of the administrative fee. For a gift card with a credit of €20 or less, the administrative fee is €3.50. For the renewal of a gift card with a balance higher than €20, the administration fee is €5.
If renewal is possible, a new digital gift card will be issued. This digital gift card takes the form of a ‘new code’. The original gift card is then no longer valid. The amount corresponding to the new digital gift card is the remaining balance that was on the original gift card as the ‘last known balance’. The new digital gift card has the same validity period as the old gift card. All fees must be paid separately and cannot be deducted from the remaining balance on the gift card.
If you have a Het Duurzame Cadeau Cadeaukaart that you do not wish to spend at aparticipating redemption location, you can redeem it via Intersolve, in accordance with the consumer terms and conditions.
Refunds for gift cards are possible within the validity period and subject to payment of an administration fee. The fee for processing refunds is €10 per gift card.
Requests for a refund can be made directly to the programme manager by telephone or via the contact form.
For all refund requests, the card must be sent by registered post to the programme manager, at the cardholder’s expense, stating the following details:
Refund requests addressed to Intersolve Payments will be forwarded to Wonderbox as agreed. Should Wonderbox, for any reason, be unable to process these requests (in a timely manner), the obligation to comply with a refund request remains with Intersolve Payments, which will then be required to process the request.
Request a gift card balance payout
You can use this form to request a payout of your gift card credit.
To manage your balance on the Het Duurzame Cadeau Cadeaukaart, Intersolve charges a fee of €2.50 per quarter once the 3-year validity period has expired. This management fee is deducted from your balance on the Het Duurzame Cadeau Cadeaukaart on a quarterly basis, in arrears.
