Careful and secure use of your personal data

Privacy statement

This statement explains:

·       What data we collect when you use our services or website

·       Why we collect this data

If you have questions, suggestions, or complaints about how we handle your data, please email us at privacy@intersolve.com.

This statement was last updated on: 06 November 2025.

Who we are

Intersolve Group B.V. (referred to as Intersolve, we, or us) is responsible for processing your personal data as described in this privacy statement.

Contact details:
Intersolve
Fonteinkruid 4
3931 WX Woudenberg
+31 33 254 1190
https://www.intersolve.com
privacy@intersolve.com
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Personal data we process

We process data from our clients and their representatives, clients of our clients, and people who use our services. Depending on the service, we may process:

·       First and last name

·       Gender

·       Address details

·       Telephone number

·       Email address

·       Bank account number

·       Login details (username, password)

·       Internet browser and device type

·       IP address

·       Cookies

·       Card number

·       Data you actively provide to us(for example via contact form, letter, or phone)
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Sensitive and/ or special personal data we process

Do you have a city pass?

If you use a city pass, we also process your:

·       Date of birth

·       Income

·       Family composition
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Do you use an Electronic Money (EMI) service from us?

If you use an electronic money service, we are required by law (Anti-Money Laundering and Terrorist Financing Act) to process extra data if you are a legal representative or ultimate beneficial owner (UBO). In that case, we process your:

·       Full name

·       Data and place of birth

·       A copy of your ID document
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If you do not use an EMI service or do not have a city pass.

We do not process special and/or sensitive personal data from you.
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Users under 16 years.

Our website and services are not intended for minors, unless they have permission from a parent or guardian. We cannot check if someone is older than 16. Therefore, we advise parents to supervise their children's online activities.

If you think we have collected data from a minor without permission, email us at privacy@intersolve.com. We will delete this data.

Why do we process personal data?

We process your data because it is necessary for our services. For example:

·       To establish a customer relationship (Sometimes we receive data from third parties)

·       To assess your application

·       To handle payments or transactions

·       To deliver your ordered product(physical or digital)

·       To protect your and our interests (for example, by recording conversations for training or fraud investigation)

·       Because we are legally required to do so (for example, the Financial Supervision Act, the Anti-Money Launderingand Anti-Terrorist Financing Act, requests from police or regulators)
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Automated decision-making

We do not make decisions with significantconsequences for you based solely on automated systems. There is always anemployee involved.
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How long and where do westore personal data

As a financial institution, we are legallyrequired to keep certain personal data for a longer period to comply with lawsand regulations.

We keep data not only as long as needed for our services, but also as long as required by law. For example:

·       City pass data: 10 years, according to the Archives Act 1995

·       Data for financial services: legal retention periods vary but may be several years

If there is no legal obligation, we delete your data as soon as it is no longer needed for the purpose for which it was collected.

All personal data is processed and storedexclusively within the European Union.
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Access to your personal data

Your personal data is only accessible within Intersolve to employees who need it for their work. We do not sell your data to third parties and only share it if necessary for our services or to comply with a legal obligation.

With companies that process data on our behalf, we have a processing agreement to ensure your data is handled securely. Intersolve remains responsible for these processes. When we process your data on behalf of other companies, we also have a processing agreement with them.
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Cookies or similar techniques we use

We only use functional and analytical cookies. We do not use tracking cookies. Cookies ensure that the website or web application works properly, and your preferences are remembered. For this website, we informed you about the exact cookies and asked for your consent during your first visit.
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Your rights

You have several rights regarding your personal data. You may:

·       View, correct, or delete your data

·       Withdraw your consent for processing or object to the use of your data

·       Request data portability (ask us to send your data in a digital file to you or another organization)

Sometimes we cannot delete certain data, for example if we are required by law to keep it.

To exercise one of these rights, send an email to privacy@intersolve.com or a letter to the address at the top of this statement. To protect your privacy, we may ask you to confirm your identity before we process your request. We will respond as soon as possible, but no later than four weeks after receiving your request.

If you are not satisfied with how we handle your data, you can file a complaint via the website of the Dutch Data Protection Authority.
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How we secure personal data

We take measures to prevent misuse, loss, unauthorized access, and disclosure. If you think your data is not properlysecured or there are signs of misuse, please contact our customer service or email privacy@intersolve.com.