Intersolve is responsible for managing the balances of the Entrnce Wallets via its licence from De Nederlandsche Bank. Intersolve issues the Entrnce Wallets, where you can check and top up your balance, initiate payment transactions, and gain insight into the number of allocations, payouts, transactions, and fees.
Intersolve and consumer
Intersolve has partnered with Entrnce issuing the Wallets and managing the wallet balances.
Using the Entrnce Wallets
For questions about using your Entrnce Wallet please visit the Entrnce website https://www.entrnce.com.
Terms and conditions
The terms and conditions that apply to you as a Entrnce Wallet holder can be downloaded here.
When you log in with your customer details to your Entrnce Account https://www.entrnce.com, you will gain access to your Wallet, where you can check your available balance.
If you suspect that someone else has accessed your Entrnce Wallet without permission, or if there are other reasons to believe your account is being misused, you can block your Entrnce Wallet via your Entrnce account.
Through your Entrnce Account, you can request a payout of your Wallet balance to your bank account.
However, if you no longer have access to your Entrnce Account and there is still a balance in the Wallet, you can redeem it via Intersolve, by submitting a refund request in accordance with the terms and conditions. The cost for converting your Entrnce Wallet balance is €10 per wallet, and this fee will be deducted from your balance upon payout.
How do I send a refund request to Intersolve?
Email the following information to operations@intersolve.com:
- Your full name
- Address, postal code, and city
- Email address and/or phone number
- IBAN account number (note: this must be a Dutch bankaccount)
- Subject: "Refund request Entrnce Wallet"
- The email address you used to log in to your Entrnce account(do not include your password)
- Attach a copy of a recent bank statement or a screenshot from your online banking showing your name and IBAN. Transaction amounts can be obscured.
In some cases, we may ask you for additional information for identification and verification purposes.
When you log in with your customer details to your Entrnce Account https://www.entrnce.com, you will gain access to your Wallet, where you can check your available balance.
If you suspect that someone else has accessed your Entrnce Wallet without permission, or if there are other reasons to believe your account is being misused, you can block your Entrnce Wallet via your Entrnce account.
Through your Entrnce Account, you can request a payout of your Wallet balance to your bank account.
However, if you no longer have access to your Entrnce Account and there is still a balance in the Wallet, you can redeem it via Intersolve, by submitting a refund request in accordance with the terms and conditions. The cost for converting your Entrnce Wallet balance is €10 per wallet, and this fee will be deducted from your balance upon payout.
How do I send a refund request to Intersolve?
Email the following information to operations@intersolve.com:
- Your full name
- Address, postal code, and city
- Email address and/or phone number
- IBAN account number (note: this must be a Dutch bankaccount)
- Subject: "Refund request Entrnce Wallet"
- The email address you used to log in to your Entrnce account(do not include your password)
- Attach a copy of a recent bank statement or a screenshot from your online banking showing your name and IBAN. Transaction amounts can be obscured.
In some cases, we may ask you for additional information for identification and verification purposes.
